They envisioned an interactive chatbot as a solution for employees to fulfill requests on their own. This initiative started when PG&E identified the need for a digital solution that would reduce the call volume of enquiries from employees to internal help desk agents. “With our community of Digital Creators, we’re enabling citizen development across the enterprise by touching base multiple times a month, providing regular training and hosting events that spur on innovation, and learning.”įirst-Time Citrix Login dialog configured using Power Virtual Agent. “We’re bringing something I like to call ‘tech equity’ to enable everyone at PG&E to create and innovate solutions,” said Thomas Bilbo, Principal Product Owner at PG&E. They have continued to work with citizen developers across the organization on a weekly basis to assist them with building solutions. They engaged over 1,300 team members to build a “community of practice” and established a robust structure for support and growth. This article describes few examples of solutions that emerged after a strong foundation was put in place through their Digital Productivity Center of Excellence.Įstablishing a center of excellence to scale successĮstablishing a Center of Excellence early on was key to PG&E’s success in rapidly adopting Power Platform and deploying solutions. They solutions include a total of 2,000+ Power Apps applications and 4,200+ cloud flows. They adopted Power Platform including Power Automate (RPA), Power Virtual Agents, Power Apps and Dataverse in conjunction with Microsoft 365 to create over 60 solutions that have saved them 300K+ hours and 38.5 million US Dollars in two years and enabled over 1,300 digital creators. Pacific Gas and Electric Company (PG&E), incorporated in California in 1905, is one of the largest combined natural gas and electric energy companies in the United States. In these “do more with less” blog posts, we share examples of customers who have utilized Microsoft Power Platform in their organization to gain significant time and cost savings through modern applications, automated processes, insightful analytics, and more.
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